Privacy statement

Optima Privacy Policy

This web page provides you with details of our privacy and cookie policy and how we use your personal information. We are also providing you with other information under 'Who we are' that is required by the Electronic Commerce (EC Directive) Regulations 2002.

Who we are and how you can contact us
When we refer to 'us', 'we', or 'our' in this policy we mean Optima Europe Limited. Our registered office is located at 5 Clifton Road, Amersham, Bucks, HP6 5PU, UK. Our telephone number is +44 01494 725014.

If you have any questions about this policy please email us at dataprotection@optimaeurope.net. We encourage you to revisit this web page as we may from time to time amend this policy and information provided.

What information we collect and how we collect it
When you communicate with us via our website, such as when you fill out an information request form, give us feedback through the website or by email, or register for a service that we may provide on behalf of a partner, then you may provide personal information to us. This information may include at a minimum your name and email address, but for the purpose of some of our services that information may also include your user name and password with our service partner and your mobile telephone number.

How we use the information you provide to us
We may use your personal information to confirm or respond to your request for information. We may also need your personal information to enable us to provide the service you have requested.

For a service that we provide for a partner we may also need to provide personal information to that partner to enable you to receive the service that you have requested. In those circumstances our services are used only if you have also signed up for the service of one of our partners, and the privacy policy of our partners will apply to its use of your information. We are not responsible for how the partner then uses that information. We will not provide your personal information to any other third parties without your express permission.

We would like to be able to provide you with emails detailing changes and enhancements to the service you receive from us and other information related to that service. At the time that you sign up for our services we will give you the opportunity to tell us that you do not wish to receive this information. This is sometimes referred to as 'opting out'.

If you do not opt out we will provide you with this information until you decide that you no longer wish to receive these communications. If you do wish to 'opt out' you can notify us by emailing us at dataprotection@optimaeurope.net. with the request. Also, every email we send you will give you the opportunity to stop receiving further communications. Remember, that if you do decide to opt out then the only way you will find out about changes and enhancements to the service will be by visiting the web site for the service.

For all other communications from you we will not use your personal details for marketing purposes unless you have 'opted in' or otherwise given us your express consent. Except as we have mentioned above, we will not provide your personal information to any third parties.

Cookies and how we use them
This site does use cookies. Cookies are small text files stored on your computer's hard drive by your web browser. Cookies make your visit to our website more efficient by helping us to recognise you when visit our website. We use cookies to identify you as a previous user of our website or services and to facilitate you logging into our website or one of our services. We may also use cookies to facilitate your interaction with our website or one of our services, by for example minimising your requirement to re-enter passwords or other information during any session. These latter cookies are 'session cookies', meaning that they are automatically deleted from your hard drive at the end of a session using our website or service.

Please also remember that our partners may also place a cookie with you as part of its service and the use of those cookies will be subject to the policy of the party that placed it. As part of the overall service Optima may also at some point redirect the session so that your session is directly with that partner. At that point the privacy and cookie policy of the partner is the only one that applies.

You can find more information about cookies, including how to delete or block them at www.aboutcookies.org.

Your Data Protection rights
We will be happy to update or remove your personal information. Simply email us at dataprotection@optimaeurope.net or write to us at the address mentioned at the beginning of this policy, to the attention of the Data Protection Officer. You also have the right to ask for a copy of the personal information we hold about you. You will be required to pay a fee of ten pounds to cover our administrative costs for providing you with this information. Please write or email us at dataprotection@optimaeurope.net. For further information on data protection you may wish to visit www.dataprotection.gov.uk.